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Abu Dhabi’s Vision for AI-Enhanced E-Government

Abu Dhabi's TAMM platform leverages AI to streamline over 800 government services, enhancing user experience and operational efficiency.

By Editorial Team
April 14, 2025

Abu Dhabi's Department of Government Enablement (DGE) has developed TAMM, a unified digital platform that leverages artificial intelligence (AI) to streamline government services. TAMM integrates over 800 services from more than 30 government entities, providing residents, citizens, and businesses with personalized, efficient, and accessible services through a single portal.


Key Facts

  • Location: Abu Dhabi, United Arab Emirates
  • Sector: E-Government / Public Services
  • AI Application: Conversational AI assistant, predictive analytics, personalized service delivery
  • Technologies Used: AI chatbots, Microsoft Dynamics 365, Power BI, Azure Cloud
  • Technology Partner(s): IBM, Microsoft
  • Timeline: Launched in 2018; ongoing enhancements
  • Lead Stakeholders: Department of Government Enablement – Abu Dhabi
  • Project Name: TAMM


Project Context

Prior to TAMM, accessing government services in Abu Dhabi required navigating multiple platforms and agencies, leading to inefficiencies and user frustration. The DGE initiated TAMM to consolidate these services into a single, user-centric platform. By incorporating AI technologies, TAMM aims to anticipate user needs, reduce administrative burdens, and enhance the overall experience of interacting with government services.

Implementation

TAMM employs AI-driven features to deliver a seamless user experience. A conversational chatbot—available in Arabic and English—guides users through services, answers questions, and offers real-time assistance. Predictive analytics are used to anticipate user needs, such as reminding residents about upcoming license renewals or suggesting services based on user profiles and prior interactions.

The platform enables users to complete multiple transactions in one session, including bill payments, document renewals, and healthcare bookings. Behind the scenes, data analytics tools like Microsoft Power BI help the government monitor user engagement and identify areas for improvement.

Built on Microsoft Azure cloud infrastructure, TAMM ensures reliability and scalability. The platform’s AI capabilities have been developed in partnership with IBM and Microsoft, ensuring robust integration and security.

Impact

TAMM has significantly transformed the delivery of government services in Abu Dhabi:

  • Over 800 services are now accessible through a unified digital interface
  • Reduced time and effort required for residents to access essential services
  • Cost savings through digital service transformation
  • Real-time insights into citizen needs and service utilization, informing continuous improvement

Why It Matters

TAMM exemplifies how AI can be harnessed to enhance public service delivery, setting a benchmark for digital governance. The platform’s success demonstrates the potential of AI to create more responsive, efficient, and user-friendly government services, aligning with global trends towards digital transformation in the public sector.


Sources